Starting September 26, 2025, a Canada Post labour disruption has temporarily impacted mail delivery services to and from the Immigration and Refugee Board of Canada (IRB).
While the situation is still evolving, the IRB has assured that operations remain ongoing and that applicants must continue to meet document submission deadlines. This temporary interruption serves as a reminder for applicants to stay informed, act quickly, and explore alternative submission methods to ensure their applications or appeals proceed without delays.

Mail Disruption Impact: What’s Changing and What’s Not

Even though Canada Post services are disrupted, the IRB’s regular procedures and timelines are still in effect. This means that:

• Applicants must continue submitting all documents within the required timeframes.
• Any correspondence delayed by the mail system does not automatically extend deadlines.
• If documents were mailed but not received before the disruption, the IRB may request digital or duplicate copies during hearings (virtual or in-person).

The IRB is monitoring the situation closely and will issue updates as conditions evolve.

Alternative Ways to Submit Documents to the IRB

To ensure your documents reach the IRB on time, applicants are encouraged to use alternative methods. Each IRB division offers specific submission channels:

Note: Always confirm specific submission details on the IRB’s regional office webpage before sending documents.

For Applicants Who Already Sent Mail Before the Disruption

If you’ve already sent your application or supporting documents through regular mail:

• Keep your proof of mailing or tracking receipt.
• Notify the IRB during your next communication or hearing that documents were sent before the disruption.
• Be prepared to provide a duplicate copy (via email, portal, or in person) if your original documents did not arrive.

This proactive approach ensures your case continues without unnecessary delay.

Staying Prepared During the Labour Disruption

Here are a few simple ways to stay on track during this period:

• Check email and the My Case Portal regularly for IRB updates.
• Contact your regional IRB office if you are uncertain about how to send documents.
• Use couriers or secure electronic delivery where possible.
• Avoid waiting until the last day to submit anything, allow extra time for alternate delivery.

By adapting quickly, applicants can avoid any negative impact from temporary postal disruptions.

The IRB plays a vital role in Canada’s immigration and refugee system, handling appeals, protection claims, and admissibility hearings. Maintaining deadlines is essential for fairness and efficiency. While postal disruptions are beyond applicants’ control, IRB’s digital and regional alternatives ensure accessibility continues for all newcomers.

Canada remains committed to a fair, transparent, and accessible immigration process, even amid logistical challenges.

Stay Informed and Use Alternative Channels

The mail delivery disruption affecting the Immigration and Refugee Board of Canada (IRB) highlights the importance of being proactive and adaptable. Applicants must meet all deadlines, use electronic or courier options, and remain in contact with their respective IRB divisions for any updates.

At ImmigCanada, we help applicants handle unexpected procedural hurdles, whether it’s preparing documentation, communicating with immigration authorities, or exploring permanent residency pathways. If you’re unsure how this disruption might affect your immigration case, our RCIC-licensed experts can guide you step-by-step to ensure your documents reach the right hands on time.

Canada’s immigration process stays strong, even when mail slows down. Let’s keep your journey moving forward, securely and smoothly.